Terms of service
These Terms of Service govern your use of the FoamCut website and your purchase of products and services from FoamCut. By accessing this website, placing an order, or using our services, you agree to these Terms of Service.
Please review these terms carefully before using the website or placing an order.
1. Website Use
You may use the FoamCut website for lawful purposes, including browsing products, requesting information, obtaining quotes, and placing orders.
You agree not to use the website in a way that could damage, disrupt, interfere with, or compromise the website, its systems, or other users.
You may not use the website for fraudulent, unlawful, abusive, or unauthorized purposes.
2. Product Information
FoamCut makes reasonable efforts to provide accurate product descriptions, specifications, dimensions, images, applications, and other product information.
Foam products may have natural or manufacturing-related variations in color, texture, appearance, dimensions, density, firmness, and other characteristics.
Product photographs and digital images are provided for general reference. Colors and appearance may vary depending on lighting, display settings, material batches, and manufacturing conditions.
FoamCut reserves the right to correct errors, update specifications, or modify product information at any time.
3. Foam Selection and Product Use
Customers are responsible for selecting products that are appropriate for their intended use.
Information provided by FoamCut regarding common applications, density, firmness, ILD, support, durability, or other characteristics is intended to assist with product selection but does not guarantee suitability for every application.
For projects where material performance, safety, regulatory requirements, fire resistance, medical use, structural performance, or other specialized requirements are critical, customers are responsible for confirming that the selected product meets the requirements of their specific application.
4. Custom-Cut and Made-to-Order Products
Customers are responsible for reviewing and confirming all measurements, dimensions, shapes, foam selections, quantities, and other specifications submitted for custom-cut or made-to-order products.
FoamCut will produce custom products based on the information provided or approved by the customer.
Once production begins, custom-cut and made-to-order products may not be eligible for cancellation, modification, return, or refund except in cases involving a confirmed FoamCut error, manufacturing defect, or other approved exception.
Please review all specifications carefully before submitting a custom order.
5. Pricing
Prices displayed on the website are subject to change without notice.
FoamCut reserves the right to correct pricing errors, product configuration errors, calculation errors, or other inaccuracies before an order is accepted or fulfilled.
For custom, oversized, high-volume, commercial, freight, or specially configured orders, additional charges may apply.
Quotes may be subject to expiration dates, material availability, freight costs, production requirements, or other terms stated in the quote.
6. Orders and Order Acceptance
Submitting an order does not guarantee acceptance of the order.
FoamCut reserves the right to review, refuse, cancel, or limit an order when reasonably necessary, including situations involving:
- Pricing or product-information errors
- Product availability
- Suspected fraud or unauthorized transactions
- Shipping limitations
- Production or fabrication limitations
- Incorrect or incomplete customer information
- Other circumstances that prevent reasonable fulfillment
If an order cannot be fulfilled after payment has been collected, FoamCut will provide an appropriate refund, credit, or other resolution.
7. Payment
Customers agree to provide accurate and authorized payment information when placing an order.
Applicable taxes, shipping charges, freight charges, handling charges, and other fees may be added to the order as required.
FoamCut may delay production or shipment until required payment has been successfully authorized or received.
8. Shipping and Delivery
Shipping methods, processing times, delivery estimates, freight requirements, and related terms are described in our Shipping Policy.
All processing and delivery dates are estimates unless expressly guaranteed in writing.
FoamCut is not responsible for carrier delays, weather events, transportation disruptions, incorrect customer addresses, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
9. Shipping Damage
Customers should inspect shipments promptly upon delivery.
Claims involving shipping damage should be reported in accordance with the timeframes and documentation requirements described in our Shipping Policy.
FoamCut may require photographs of the product, packaging, shipping label, pallet, or other evidence needed to review or process a carrier claim.
10. Returns, Refunds, Replacements, and Repairs
Returns, refunds, credits, replacements, repairs, and related requests are governed by our Return & Refund Policy.
Returns require prior authorization, and products may be subject to inspection before a refund, credit, replacement, or other resolution is approved.
Custom-cut and made-to-order products are generally non-returnable except in cases involving a confirmed FoamCut error, manufacturing defect, or approved exception.
Please review our Return & Refund Policy for complete details.
11. Order Cancellations and Changes
Requests to cancel or modify an order should be submitted as soon as possible.
Orders may be changed or cancelled when production or fulfillment has not yet begun.
Once an order has entered production, been custom cut, processed, packed, or scheduled for shipment, changes or cancellations may no longer be possible or may be subject to additional charges.
12. Samples
Foam samples are provided to help customers compare material characteristics such as feel, firmness, texture, and general appearance.
Samples are representative of the product type but may not reflect every natural or production-related variation present in full-size material.
13. Availability
Product availability may change without notice.
FoamCut may discontinue products, formulations, sizes, thicknesses, options, or services at any time.
If an ordered item becomes unavailable, FoamCut may contact the customer to discuss alternatives, delays, substitutions where approved, or cancellation.
14. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, product photography, illustrations, page layouts, product guides, measurement guides, and other original materials are owned by or licensed to FoamCut and are protected by applicable intellectual property laws.
You may not reproduce, copy, republish, distribute, sell, or commercially exploit FoamCut website content without permission.
15. Third-Party Services and Links
The FoamCut website may contain links to or use services provided by third parties, including payment processors, shipping carriers, applications, or other service providers.
FoamCut is not responsible for the content, availability, privacy practices, or independent actions of third-party websites or services.
16. Prohibited Uses
You may not use the website or its content:
- For unlawful or fraudulent activity
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To transmit malicious software or harmful code
- To interfere with website security or operation
- To collect information about other users without authorization
- To impersonate another person or organization
17. Disclaimer of Warranties
To the extent permitted by applicable law, the FoamCut website and its content are provided on an "as available" basis.
FoamCut does not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Nothing in these terms limits any warranty, right, or remedy that cannot legally be excluded or limited.
18. Limitation of Liability
To the extent permitted by applicable law, FoamCut will not be liable for indirect, incidental, special, consequential, or similar damages arising from use of the website or products where such damages are not legally recoverable.
FoamCut is not responsible for losses resulting from improper product selection, incorrect customer-provided measurements, unauthorized product modification, improper installation, misuse, or applications outside the product's intended or appropriate use.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
19. Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, damages, or expenses resulting from your unlawful use of the website, violation of these terms, or infringement of another party's rights.
20. Privacy
Your use of the FoamCut website is also subject to our Privacy Policy.
Please review the Privacy Policy for information about how personal information is collected, used, and handled.
21. Changes to These Terms
FoamCut may update these Terms of Service from time to time to reflect changes in our products, services, operations, policies, or legal requirements.
The current version published on this website will apply from its effective date.
22. Governing Law
These Terms of Service are governed by applicable laws of the United States and the state in which FoamCut operates, without limiting any consumer rights that apply under applicable law.
23. Severability
If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
24. Contact
If you have questions about these Terms of Service, an order, or FoamCut policies, please use our Contact page.