Refund policy
At FoamCut, we want customers to receive the correct foam and materials for their project. If there is a problem with your order, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.
Return Window
Eligible standard products may be returned within 30 days of delivery.
To qualify for a return, products must be unused, clean, undamaged, and in resalable condition unless the return is related to a confirmed defect, shipping damage, or FoamCut error.
Return Authorization Required
All returns must be approved by FoamCut before products are sent back.
Please contact us through our Contact page to begin a return request. We may request your order number, product information, photos, measurements, and other details needed to review the request.
If approved, FoamCut will provide return instructions and any required return authorization information.
Unauthorized returns may be refused or may not qualify for credit.
Custom-Cut and Made-to-Order Foam
Custom-cut foam, custom patterns, and other made-to-order products are generally non-returnable because they are produced to customer specifications.
Custom products may qualify for replacement, repair, or refund if the product was made incorrectly by FoamCut, does not match the approved order specifications, or has a confirmed manufacturing defect.
Please review all measurements, shapes, foam selections, and other specifications carefully before submitting a custom order.
Non-Returnable Items
The following items generally do not qualify for return:
- Used foam or materials
- Foam that is stained, contaminated, wet, odorous, damaged after delivery, or otherwise not in resalable condition
- Custom-cut or made-to-order products unless there is a confirmed FoamCut error or defect
- Products altered, cut, glued, installed, or modified by the customer
- Items returned without prior authorization
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact FoamCut within 3 calendar days of delivery whenever possible.
We may request photos of the product, packaging, labels, dimensions, or other information needed to review the claim.
For shipping-damage claims, please keep the original packaging and take clear photographs of the damaged product, shipping box or wrapping, and any visible exterior damage.
Once reviewed and approved, FoamCut may provide one or more of the following resolutions depending on the circumstances:
- Replacement
- Repair or rework
- Refund or account credit
- Partial credit or discount if you choose to keep the product
For confirmed FoamCut errors or approved manufacturing defects, FoamCut will generally cover reasonable return or replacement shipping costs.
Return Shipping
For approved returns caused by customer ordering error, preference, or other reasons not related to a FoamCut defect or error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is the result of a confirmed FoamCut error, defect, or other approved exception.
FoamCut will provide return shipping or pickup instructions when a return is authorized.
Restocking Fees
Approved standard-product returns may be subject to a restocking fee of up to 25%, depending on the product condition, reason for return, and handling required.
Restocking fees generally do not apply when the return is caused by a confirmed FoamCut error or manufacturing defect.
Inspection and Approval
Returned products are subject to inspection before a refund, credit, replacement, or other resolution is finalized.
FoamCut may verify the product condition, dimensions, foam specifications, damage, and other relevant information as part of the review process.
A return request is not considered fully approved until the required review and inspection have been completed.
Refunds and Credits
Once an eligible return has been received, inspected, and approved, FoamCut will process the applicable refund or credit.
Approved refunds are generally processed within 10 business days after final approval.
Depending on your bank, card issuer, or payment provider, additional time may be required before the refund appears on your account.
Any approved restocking fees, return shipping charges, or other applicable deductions will be reflected in the final refund or credit amount.
Replacements and Repairs
For approved replacement or repair requests, FoamCut will provide instructions regarding return shipping, pickup, replacement production, or repair.
In some cases, FoamCut may require the original product to be returned and inspected before a replacement or repair is completed.
Order Cancellations
Cancellation requests should be submitted as soon as possible.
Orders may be cancelled without penalty if production or fulfillment has not yet begun.
Once an order has entered production, been custom cut, processed, packed, or scheduled for shipment, cancellation may no longer be possible or may be subject to fees.
Custom and made-to-order products may not be cancellable once production has started.
Delivery Refusals
If an order is refused at delivery, the product will be returned for review and inspection.
A delivery refusal does not automatically guarantee a refund. FoamCut will review the reason for refusal and product condition before determining the appropriate resolution.
Need Help?
If you have questions about a return, refund, replacement, repair, or cancellation, please use our Contact page and include your order number and project details.
FoamCut reserves the right to review return requests individually and approve exceptions when appropriate.